CoE Projects - Customer Support Desk & ticket reservations system

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Project Title Customer Support Desk & ticket reservations system
Client Entertainment services provider with locations in 3 parishes
Business Problem / Opportunity Client was implementing a centralized Call Center to centralize and streamline Customer Contact management, reservations and service issues management.

Previously these support services were managed at individual location and there was not an effective support mechanism for logging and tracking resolution of service issues reported by customers.
FOSS Application vTIger - Customer Relationship Management System
FOSS Solution Approach The vTiger - Customer Relationship Management System was implemented and customized to provide ticket reservations and customer service issue logging. One of several Case Studies done as part of the "FOSS in SMEs Research" Project.
Project URL